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London Accessibility - Exchange House


Physical access and facilities

Office address and telephone

Herbert Smith Freehills LLP
Exchange House
Primrose Street

Tel:  +44 207 374 8000

How to get to the London office – Exchange House / Square

Exchange House is located 0.2 miles from Liverpool Street railway and bus station, 0.8 miles from Moorgate underground station, 0.9 miles from Shoreditch Overground station & 1.4 miles from Fenchurch Street railway station (C2C)

There is pedestrian access along Bishopsgate Arcade or via the footpath connecting Liverpool Street station with Exchange Square (Sun Street Passage)

Herbert Smith Freehills is situated on Levels 1 - 6 of Exchange House. The building can also be approached from Primrose Street to the north and Exchange Square to the south. All visitors to Herbert Smith Freehills will need to check in with the Ground Floor Reception on arrival and then make their way to Herbert Smith Freehills Reception on level 1 where the Reception team will contact your host.

Assisted entry

If you require assisted entry to our office, we recommend you contact us on the above telephone number prior to your arrival so we can inform you if any of the accessible lifts are presently out of use. There are 2 accessible lifts on to the estate (shown below) Should you continue to require further assistance once inside our office please advise the team on arrival or throughout your visit.

Outside the building

There are 2 lifts on to the estate, one on Primrose street and the other on Appold Street

 Primrose Street Accessible lift

Appold Street Accessible Lift

The main entrance to the building from the lifts are step free

Step free path to building entrance

Main entrance to Exchange House 

Entrance to Exchange House

Exchange House Reception is accessible via the main entrance.


Visitor parking for Herbert Smith Freehills staff & Clients is available but limited.

The car park is accessible via Pindar Street off Appold Street. (Map below)

Parking is free for ad hoc usage and for clients.

Security and Access to Levels 1 - 6

There are strict security measures in place throughout Exchange House. All full / part time staff and contractors are required to carry their security passes with them to gain access to the floors. All entrance barriers are wheelchair accessible.

If visiting, your name will be recorded with the ground floor reception team. The team will book you in and present you with a QR code to gain access through the barrier. This code must be returned on leaving the building.

Accessible Toilets

Our office has a wheelchair-accessible toilet in our client facing area.

Assistance dogs

We welcome guide dogs, hearing dogs and assistance dogs in the office.

Questions / Queries

For any other questions or queries please do not hesitate to call us on +44 207 375 8000