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Our Future of Consumer series explores the dramatic technological and social changes impacting retail-driven businesses

It is an exciting time for the future of the consumer with the opportunities from innovation and technology, yet constant pressure to keep pace with regulatory intervention and change; disruptive technologies; and business model adaptations. The Future of Consumer series tackles a range of issues to help businesses including their legal teams to maximise success from opportunities.



It’s a matter of trust ‘The Great Attraction’

Consumer sector companies are regularly changing and it is interesting to look ahead to see what the future consumer sector company will look like. A number of themes such as digital transformation and supply chain resilience have been accelerated by the continuing impact of Covid-19. Other themes are emerging with the increasing importance of trust – in products, people, places and technology.

The Future of Consumer – Positioning for Success

Hosted by Herbert Smith Freehills Partner Kristin Stammer, Thomas Rüdiger Smith, leading Consumer Sector Associate Partner at McKinsey shares his findings on how consumers are experiencing Covid-19 and how underlying needs and behaviours are changing, followed by Herbert Smith Freehills Partners Peter Jones and Natalie Gaspar on tech transformation and workplace issues for consumer sector companies.

The Future of Consumer – Supply Chain Resilience

Hosted by Herbert Smith Freehills Partner Kristin Stammer, John Laing, leading Consumer Sector Associate Partner at McKinsey discusses the learnings from the continuing impact of Covid-19 to prevent further supply chain shock and build resilient supply chains of the future, followed by environment and social governance issues and perspectives from China with Tim Stutt, Australian ESG Lead and Nanda Lau, Partner from Herbert Smith Freehills.



Talking Shop: A consumer sector podcast series

The Future of Consumer

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Key contacts

Andrew Rich photo

Andrew Rich

Partner, Global Co-Head of Consumer Sector, Sydney

Andrew Rich
Nanda Lau photo

Nanda Lau

Head of Corporate, China, Shanghai

Nanda Lau
Susan Black photo

Susan Black

Partner, Global Co-Head of Consumer Sector, London

Susan Black
Philip Pfeffer photo

Philip Pfeffer

Partner, London

Philip Pfeffer