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Our client charter

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Our clients change the world. We are proud to help them do that.

We respect the trust that is placed in us by our clients.

In return, we bring the best of ourselves and Herbert Smith Freehills to every matter. 

One firm, one team, delivering a consistently excellent client experience.

Empathy, commerciality and simplicity are at the centre of everything we do.

We understand and care for our clients. 

We provide the very best advice to deliver great outcomes for our clients. 

We are easy to deal with. 

We stand in our clients’ shoes.

Striving every day to be better and to do better.

An excellent client experience gives our people their best experience.

Our people support each other in these goals.

And Herbert Smith Freehills in turn supports and cares for all of its people. 

Our great firm also cares for the community.

How can we help you today?


About Our Client Charter

Our Client Charter launched in December 2020 across our offices in Brisbane, Melbourne, Perth and Sydney. Our Client Charter is our commitment to delivering a consistently excellent client experience. It is a commitment made to our clients, and to each other.