Herbert Smith Freehills LLP and its subsidiaries and Herbert Smith Freehills, an Australian partnership (the "Australian Partnership"), are separate member firms of the international legal practice known as Herbert Smith Freehills.
"Herbert Smith Freehills entities" means Herbert Smith Freehills LLP, its affiliated and subsidiary businesses and firms, including the Australian Partnership, (but not any firm with whom we have an association or alliance) and references to "individuals" are to members, partners, consultants or employees of Herbert Smith Freehills entities.
We practice in the United Kingdom, in London, through Herbert Smith Freehills LLP, a Limited Liability Partnership registered in England and Wales with registered number OC310989. It is authorised and regulated by the Solicitors' Regulation Authority of England and Wales whose rules can be accessed via www.sra.org.uk/code-of-conduct.page. A list of the members and their professional qualifications is open to inspection at the registered office, Exchange House, Primrose Street, London EC2A 2EG. We use the word partner of Herbert Smith Freehills LLP to refer to a member of Herbert Smith Freehills LLP, or an employee or consultant with equivalent standing and qualifications. Herbert Smith Freehills LLP's registration number for Value Added Tax in the United Kingdom is GB 927 1996 83.
We also have an office in Belfast, Northern Ireland, operating as a support services centre.
United Kingdom offices
London Exchange House Primrose Street London EC2A 2EG
Phone +44 20 7374 8000 Fax +44 20 7374 0888
Belfast 3 Cromac Quay Ormeau Gasworks Belfast BT7 2JD
Phone +44 28 9025 8200 Fax +44 28 9025 8201
Herbert Smith Freehills LLP is not authorised under the Financial Services and Markets Act 2000 but we are able in certain circumstances to offer a limited range of investment services to clients because we are authorised and regulated by the Solicitors' Regulation Authority, which has complaints and redress procedures. We can only provide investment services if they are an incidental part of the professional services we have been engaged to provide.
We are not authorised by the Financial Conduct Authority (FCA) or the Prudential Regulation Authority of England. However, we are included on the register maintained by the FCA so that we can carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by Solicitors' Regulation Authority. The register can be accessed via the FCA website.
Herbert Smith Freehills entities act as legal advisers; it is not part of our role to give advice on the merits of investment transactions. Any investment decision is for our clients to make and no communication by us should be treated as an invitation or inducement to our clients to engage in investment activity.
If you would like to discuss how the service to you could be improved, or should there be any aspect of our service with which you are not satisfied at any time, you should raise the matter with the partner with whom you deal or with the head of the division or department where the work has been carried out. If you would like to make a formal complaint, including a complaint about any bill we have delivered to you, you should do so in writing addressed to the head of the relevant division or department or to the Complaints Partner and ask for a copy of our complaints procedure. We will look into your complaint carefully and promptly. If for any reason we are unable to resolve any problem between us, you may be able to use the complaints and redress procedures operated by the Legal Ombudsman. This service is open to all members of the public, certain small businesses, charities, clubs, societies, associations and trusts. There are time limits on making such a complaint, generally within six months of our written response to your complaint and within six years from the act/omission complained of or three years from when you should reasonably have known there was cause for complaint.
The contact details for the Legal Ombudsman are:
The Solicitors Regulation Authority is the professional regulator of Herbert Smith Freehills LLP and handles complaints relating to professional misconduct.
Where Herbert Smith Freehills LLP holds monies in its client accounts, it will ensure that interest paid will be fair and reasonable over the whole period for which client money is held. Herbert Smith Freehills LLP holds client accounts with both Coutts & Co and Lloyds TSB Bank. Where funds held are held in the Herbert Smith Freehills LLP General Client Accounts, sums in lieu of interest will be payable on the funds, calculated by reference to those banks' rates of interest for such accounts. The rates of interest are available on request from our Banking and Treasury Department. All funds held in a separate designated accounts will receive the full amounts of interest credited by the banks. No interest is payable if the amount calculated on the balance held is £20 or less.
In accordance with the disclosure requirements of the Provision of Services Regulations 2009, our professional indemnity insurer is Travelers Insurance Company Limited (broker reference no. QF078309) of Exchequer Court, 33 St. Mary Axe, London, EC3A 8AG.
If our services relate to a transaction within the scope of the English City Code on Takeovers and Mergers, we reserve the right to withdraw from acting for you if you, or any of your agents or other advisers, fail to comply with the Takeover Code.