Herbert Smith Freehills Paris LLP and Herbert Smith Freehills, an Australian Partnership, are separate member firms of the international legal practice known as Herbert Smith Freehills.
We practise in France, in Paris, through Herbert Smith Freehills Paris LLP, a limited liability partnership registered in England and Wales with registered number OC360241. Its registered office is at Exchange House, Primrose Street, London EC2A 2EG. It is authorised and regulated by the Solicitors' Regulation Authority of England and Wales whose rules can be accessed via www.sra.org.uk/code-of-conduct.page. A list of the members and their professional qualifications is open to inspection at the registered office, Exchange House, Primrose Street, London EC2A 2EG. We use the word partner of Herbert Smith Freehills Paris LLP to refer to a member of Herbert Smith Freehills Paris LLP, or an employee or consultant with equivalent standing and qualifications.
If you would like to discuss how the service to you could be improved, or should there be any aspect of our service with which you are not satisfied at any time, you should raise the matter with the partner with whom you deal or with the head of the division or department where the work has been carried out. If you would like to make a formal complaint, including a complaint about any bill we have delivered to you, you should do so in writing addressed to the head of the relevant division or department or to the Complaints Partner and ask for a copy of our complaints procedure. We will look into your complaint carefully and promptly. If for any reason we are unable to resolve any problem between us, you may be able to use the complaints and redress procedures operated by the Legal Ombudsman. This service is open to all members of the public, certain small businesses, charities, clubs, societies, associations and trusts. There are time limits on making such a complaint, generally within six months of our written response to your complaint and within one year from the act/omission complained of or one year from when you should reasonably have known there was cause for complaint.
The contact details for the Legal Ombudsman are:
The Solicitors Regulation Authority is the professional regulator of Herbert Smith Freehills LLP and handles complaints relating to professional misconduct.
Paris 66, avenue Marceau 75008 Paris
Phone +33 1 53 57 70 70 Fax +33 1 53 57 70 80