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Operational resilience is the next phase in the evolution of financial services regulatory policy.

Operational resilience is the ability to “prevent, adapt, respond to, recover and learn from operational disruptions".

Regulators’ expectations are increasing – but it’s an evolution rather than a revolution; firms – more specifically firms’ senior managers – must “join the dots” across a range of practical risk management and governance activities. In an increasingly digitalised and complex world, disruption is inevitable and will affect the whole of the operation –financial,  people, regulatory, structures, and systems.

To strengthen operational resilience, firms must prepare and mitigate for the impacts of future incidents.  Building a framework that incorporates tolerances for internal and external triggers is  fundamental to an efficient and sustainable business that can respond quickly to risks and pursue opportunities

To help you stay up to date, we have created this interactive timeline of global standards and key regulatory milestones across the UK, EU, Hong Kong and Singapore. Over the coming months, more financial centres will be added, so bookmark this page for easy access.

Key contacts

Hannah Cassidy photo

Hannah Cassidy

Partner, Head of Financial Services Regulatory, Asia, Hong Kong

Hannah Cassidy
Cat Dankos photo

Cat Dankos

Regulatory Consultant, London

Cat Dankos
Andrew Procter photo

Andrew Procter

Consultant, London

Andrew Procter
Luke Hastings photo

Luke Hastings

Partner, Sydney

Luke Hastings
Charlotte Henry photo

Charlotte Henry

Partner, Sydney

Charlotte Henry
John O'Donnell photo

John O'Donnell

Partner, New York

John O'Donnell
Leopoldo González-Echenique photo

Leopoldo González-Echenique

Partner, Head of Financial Services Regulatory, Madrid

Leopoldo González-Echenique

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